Table of Contents

Home

The Home page offers a quick overview of MsSync’s current state.

Here, you'll see details about the app’s sync jobs, including:

  • all logs recorded by each job
  • the latest time they synced with Office365

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States

The synchronization status indicates whether the connection between MsSync and Office365 is successful or failed.

Possible scenarios include:

Operational

The connection is stable and there aren’t any operational issues.

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Error: Unauthorized or insufficient permissions

When an error occurs, it indicates a potential problem with the permissions granted for Office365 to access and modify resources from ERP, or the other way around.

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To address this issue, please refer to our Service documentation.

Sync jobs

Within this panel, you'll discover details about your current synchronization jobs and their respective information.

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The Latest sync (UTC) timestamp indicates the most recent confirmed synchronization.

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Additiony, logs are available for all operations, including when a resource is retrieved from Office365 and when a resource is sent from ERP.

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Note

The screenshots taken for this article are from v24 of the platform.