R38628 Case - Assign To Owner User On Resolve
| Code | R38628 |
| Entity | Projects.Agile.Cases |
| Name | AssignToOwnerUserOnResolve |
| Attribute | AssignedToUser |
| Layer | Back-End |
| Events | Commit |
| Priority | Normal |
| Modify | YES |
| Action | If System State is changed to 'RESOLVED' and the previous system state differs from 'CLOSED'
and AssignedToUser is empty or is not changed with the same change
then set: AssignedToUser = OwnerUser |
| Description | The rule ensures that when the case is resolved, it will be assigned back to the case's owner, unless another user is assigned with the same change. |
| Message | - |
| Version | Introduced: v.25 |
| Revocable | YES |
* For more information about the Business Rules Documentation Template and a short explanation of each column, see topic System Business Rules.