R37555 Case - Closed Only If Resolved
| Code | R37555 |
| Entity | Projects.Agile.Cases Entity |
| Name | ClosedOnlyIfResolved |
| Attribute | SystemState |
| Layer | Back-End |
| Events | Commit |
| Priority | Normal |
| Modify | NO |
| Action | If System State is changed to 'CLOSED'
Validate that: The old System State is 'RESOLVED'. |
| Description | The rule ensures that only cases that are resolved can be closed. |
| Message | Invalid system state change.
Changing the system statе to 'CLOSED' is only allowed if the current statе is 'RESOLVED'. Please change the case statе to 'RESOLVED' first and try again. |
| Version | Introduced: v.25 |
| Revocable | NO |
* For more information about the Business Rules Documentation Template and a short explanation of each column, see topic System Business Rules.